Policies, terms and support.

Supplier details

Business and customer service information

The Gold Block platform, website and app are operated by Goldman & Silversmith (Pty) Ltd, referred to as “Gold Block”, a business domiciled in South Africa.

Platform operator

Goldman & Silversmith (Pty) Ltd

FIC status

Registered accountable institution in the precious-metals / Krugerrand dealer category. Registration supports obligations under the FIC Act and is not a licence or endorsement by the FIC.

Physical and billing address

207 Utrecht Ave, Centurion, South Africa

Email

admin@goldblock.tech

WhatsApp telephone

+27 60 723 2416

Transactional currency

South African rand (ZAR)

Country of domicile

South Africa

Terms and conditions

Using Gold Block

Eligibility and account verification

Direct gold purchase accounts are available only to eligible adults who complete the required identity verification. You must provide accurate information and keep your access credentials secure.

Gold purchases and pricing

Gold purchases are made at the price, fees and total ZAR amount displayed before you confirm. Gold prices can move up or down. Gold Block does not promise a return, and website information is not personal investment advice.

Holdings and records

Your app record shows the quantity allocated to you and relevant transaction history. Applicable custody, insurance, fees, minimums and redemption conditions will be disclosed in the product flow or transaction terms.

Loyalty rewards

The rewards-to-gold service is not yet live. When introduced, each participating programme will define eligible transactions, exclusions, funding, reward values, limits and timing. A reward becomes gold only after validation and successful allocation.

Family vaults

Child or family vaults are planned and not currently available. Any future child vault will be opened and controlled by an eligible parent or legal guardian and will be subject to specific terms and legal requirements.

Acceptable use

You may not misuse the website, app, payment system or partner integrations; attempt unauthorised access; provide false information; or use Gold Block for unlawful activity. We may restrict access where reasonably necessary for security, compliance or legal reasons.

Availability and changes

We may update features, fees, partner availability or these terms. Material changes will be communicated through an appropriate channel. Planned features may change before launch.

Refund and return policy

Refunds, errors and physical items

Because gold is priced against a fluctuating market, a correctly executed gold purchase generally cannot be reversed or refunded after execution. This does not limit rights that cannot lawfully be excluded.

If Gold Block executes a transaction incorrectly, duplicates a charge, or does not allocate confirmed value, contact customer service promptly with the transaction details so the matter can be investigated and corrected where appropriate.

If physical gold delivery is available and an item arrives damaged, incorrect or not as described, notify us as soon as reasonably possible and keep the packaging and delivery records. Any return, replacement or refund will be handled under the applicable transaction terms and South African consumer law.

Delivery and shipping policy

Digital allocation and physical delivery

A completed digital gold purchase is reflected in the customer's Gold Block account after payment, verification and processing. The app or transaction confirmation will show the relevant status.

Physical delivery is available only where expressly offered. Applicable minimum quantities, fabrication, insurance, delivery fees, estimated timing, service area, identity checks and signature requirements will be shown before confirmation. Delays caused by verification, address problems, courier disruption or events beyond reasonable control will be communicated where possible.

Gold Block currently serves South Africa and does not offer cross-border physical delivery through this website.

Cancellation policy

Cancelling orders, delivery or an account

A pending order may be cancelled only if the app offers cancellation before execution. Once a gold purchase has been executed at the confirmed market-linked price, it cannot ordinarily be cancelled because the price may have changed.

A physical-delivery request may be cancelled only before dispatch and may be subject to costs already incurred. To request account closure, contact customer service. Closure is completed after outstanding transactions, verification, legal retention and any remaining holdings are resolved.

Privacy policy

How personal information is handled

Gold Block processes personal information in accordance with applicable South African data-protection law, including the Protection of Personal Information Act (POPIA).

Information we may collect

Contact and identity details, verification information, account and transaction records, device and security information, support communications, waitlist details, validation-questionnaire responses and partner-provided reward information where applicable.

Why we use it

To open and secure accounts, verify eligibility, process transactions, maintain ownership records, operate waitlists, understand product demand, improve services, provide customer support, prevent fraud, meet legal obligations and send consented updates.

Sharing and retention

Information may be shared with authorised service providers, payment providers, custody or delivery providers, participating partners, professional advisers and public authorities where necessary and lawful. We retain information only for as long as reasonably required for these purposes and legal obligations.

Your choices

You may ask to access or correct your information, object to certain processing, withdraw marketing consent, or raise a privacy concern by emailing admin@goldblock.tech. You may also contact South Africa's Information Regulator.

Transactional currency and exports

ZAR transactions and South Africa-only delivery

Transactions on Gold Block are presented and processed in South African rand (ZAR), unless a transaction screen expressly states otherwise. Your card issuer or payment provider may apply its own charges.

Gold Block does not currently offer export or cross-border delivery of physical gold. Any future export service would be subject to applicable exchange-control rules, customs requirements, permits, sanctions and destination-country restrictions.

Governing law and jurisdiction

South African law applies

These website terms and related transactions are governed by the laws of the Republic of South Africa. Disputes are subject to the jurisdiction of a South African court or tribunal that has lawful authority, without limiting any statutory consumer dispute process.